CompaniesHelp ScoutMonthly reportsDecember 2023
Help Scout in December 2023: incidents, uptime and changes
3incidents posted
0labelled major or critical
100%free of major/critical
99.53%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 0 min, incident time 3 h 27 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Minor 2 · No impact listed 1
Incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Slow folder loading | Minor | 42 min | resolved | 12-07 | |
| Disruption in creation of AI Drafts | No impact listed | 0 min | resolved | 12-12 | |
| Issues with attachments (API, web app) | Minor | 2.8 h | resolved | 12-26 |
Cite this
Help Scout posted 3 status incidents in December 2023 (0 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in December 2023
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2023/12