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CompaniesHelp ScoutIncidents

Help Scout: Disruption in creation of AI Drafts

No impact listedStatus: resolvedStarted Resolved (0 min)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    An update was rolled out that stopped AI Drafts from being created in some Help Scout mailboxes. This update has been reverted and AI Drafts are now operational.

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2023-12-12 21:30 UTC, resolved after 0 min, 1 update(s).

Title
Disruption in creation of AI Drafts
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/d3r0t9386vdm

Help Scout profileRecent Help Scout incidentsAll outages on December 12, 2023Help Scout in December 2023MarkdownJSON