# Help Scout: Disruption in creation of AI Drafts

> Help Scout status incident “Disruption in creation of AI Drafts” on 2023-12-12: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/d3r0t9386vdm
Last updated: 2023-12-12T21:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-12-12 21:30 UTC · Resolved: 2023-12-12 21:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/d3r0t9386vdm](https://status.helpscout.com/incidents/d3r0t9386vdm)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2023-12-12 21:30 UTC: An update was rolled out that stopped AI Drafts from being created in some Help Scout mailboxes. This update has been reverted and AI Drafts are now operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2023-12-12 21:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/d3r0t9386vdm
- Citation: Help Scout, “Disruption in creation of AI Drafts” (2023-12-12 21:30 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/d3r0t9386vdm (CC BY 4.0).
- Markdown link: `[Help Scout: Disruption in creation of AI Drafts (2023-12-12)](https://rewindex.com/company/help-scout/incidents/d3r0t9386vdm)`


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Canonical: https://rewindex.com/company/help-scout/incidents/d3r0t9386vdm · Markdown: https://rewindex.com/company/help-scout/incidents/d3r0t9386vdm.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/d3r0t9386vdm · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:43:12.955Z