Help Scout: Issues with attachments (API, web app)
Timeline of updates
- resolved
The fix we implemented is stable, and so we're closing out this incident. You should now be able to view attachments on conversations in the web app, as well as send replies with attachments both via Mailbox API and via the web app. Sorry for the trouble today, and please get in touch if you notice any continued problems.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2023-12-26 17:40 UTC, resolved after 2.8 h, 1 update(s).
- Title
- Issues with attachments (API, web app)
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/qc9rmnfkm91r
Help Scout profileRecent Help Scout incidentsAll outages on December 26, 2023Help Scout in December 2023MarkdownJSON