# Help Scout: Issues with attachments (API, web app)

> Help Scout status incident “Issues with attachments (API, web app)” on 2023-12-26: impact minor (vendor’s label), 2.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/qc9rmnfkm91r
Last updated: 2023-12-26T20:25:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-12-26 17:40 UTC · Resolved: 2023-12-26 20:25 UTC · Duration: 2.8 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/qc9rmnfkm91r](https://status.helpscout.com/incidents/qc9rmnfkm91r)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2023-12-26 20:25 UTC: The fix we implemented is stable, and so we're closing out this incident. You should now be able to view attachments on conversations in the web app, as well as send replies with attachments both via Mailbox API and via the web app. Sorry for the trouble today, and please get in touch if you notice any continued problems.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2023-12-26 17:40 UTC, resolved after 2.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/qc9rmnfkm91r
- Citation: Help Scout, “Issues with attachments (API, web app)” (2023-12-26 17:40 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/qc9rmnfkm91r (CC BY 4.0).
- Markdown link: `[Help Scout: Issues with attachments (API, web app) (2023-12-26)](https://rewindex.com/company/help-scout/incidents/qc9rmnfkm91r)`


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Canonical: https://rewindex.com/company/help-scout/incidents/qc9rmnfkm91r · Markdown: https://rewindex.com/company/help-scout/incidents/qc9rmnfkm91r.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/qc9rmnfkm91r · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:13:44.680Z