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CompaniesHelp ScoutMonthly reportsJuly 2017

Help Scout in July 2017: incidents, uptime and changes

3incidents posted
1labelled major or critical
99.86%free of major/critical
99.80%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 2 min, incident time 1 h 26 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 2

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Connection ErrorsMajor1.0 hresolved07-10

Other incidents 2

IncidentImpactStartedDurationStatusDay
Emergency Database RestartMinor8 minresolved07-06
Search and Page Load IssuesMinor16 minresolved07-27

Cite this

Help Scout posted 3 status incidents in July 2017 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Help Scout in July 2017
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/2017/07

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