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CompaniesHelp ScoutIncidents

Help Scout: Emergency Database Restart

MinorStatus: resolvedStarted Resolved (8 min)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    We ran into a locked process with a database and were forced to do an emergency restart. Impact to Help Scout was one minute or less for effected customers. Very sorry for the brief interruption! All is back to normal now.

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2017-07-06 15:49 UTC, resolved after 8 min, 1 update(s).

Title
Emergency Database Restart
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/bwdcw1h9974q

Help Scout profileRecent Help Scout incidentsAll outages on July 6, 2017Help Scout in July 2017MarkdownJSON