# Help Scout: Emergency Database Restart

> Help Scout status incident “Emergency Database Restart” on 2017-07-06: impact minor (vendor’s label), 8 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/bwdcw1h9974q
Last updated: 2017-07-06T15:57:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-07-06 15:49 UTC · Resolved: 2017-07-06 15:57 UTC · Duration: 8 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/bwdcw1h9974q](https://status.helpscout.com/incidents/bwdcw1h9974q)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2017-07-06 15:57 UTC: We ran into a locked process with a database and were forced to do an emergency restart. Impact to Help Scout was one minute or less for effected customers. Very sorry for the brief interruption! All is back to normal now.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2017-07-06 15:49 UTC, resolved after 8 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/bwdcw1h9974q
- Citation: Help Scout, “Emergency Database Restart” (2017-07-06 15:49 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/bwdcw1h9974q (CC BY 4.0).
- Markdown link: `[Help Scout: Emergency Database Restart (2017-07-06)](https://rewindex.com/company/help-scout/incidents/bwdcw1h9974q)`


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Canonical: https://rewindex.com/company/help-scout/incidents/bwdcw1h9974q · Markdown: https://rewindex.com/company/help-scout/incidents/bwdcw1h9974q.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/bwdcw1h9974q · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:26:36.059Z