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Help Scout: Connection Errors

Impact: majorStatus: resolvedStarted Resolved (1.0 h)1 updateSource: status.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    As of 1:19pm EDT, connection failures were cleared up and all services have been restored. We'll publish a post-mortem in the next 24 hours with a more complete description of what happened and what we're going to do to prevent it in the future.. Very sorry for the trouble today! We'll learn from the mistake and get better. If you have any questions or concerns, please reach out.

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON