# Help Scout: Connection Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2017-07-10 16:37 UTC · Resolved: 2017-07-10 17:39 UTC · Duration: 1.0 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/x4d2gj3x0x26](https://status.helpscout.com/incidents/x4d2gj3x0x26)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2017-07-10 17:39 UTC: As of 1:19pm EDT, connection failures were cleared up and all services have been restored. We'll publish a post-mortem in the next 24 hours with a more complete description of what happened and what we're going to do to prevent it in the future.. Very sorry for the trouble today! We'll learn from the mistake and get better. If you have any questions or concerns, please reach out.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/x4d2gj3x0x26 · Markdown: https://rewindex.com/company/help-scout/incidents/x4d2gj3x0x26.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/x4d2gj3x0x26 · Generated 2026-10-18T09:40:58.269Z