Help Scout: Search and Page Load Issues
Timeline of updates
- resolved
Issues with search and connectivity are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. We'll publish a brief post-mortem in the next 48 hours once the root cause is confirmed, but performance seems to be normal once again.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2017-07-27 14:09 UTC, resolved after 16 min, 1 update(s).
- Title
- Search and Page Load Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/fmb99h335p63
Help Scout profileRecent Help Scout incidentsAll outages on July 27, 2017Help Scout in July 2017MarkdownJSON