CompaniesHelp ScoutMonthly reportsFebruary 2017
Help Scout in February 2017: incidents, uptime and changes
4incidents posted
1labelled major or critical
99.27%free of major/critical
99.20%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 4 h 53 min, incident time 5 h 20 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 1 · Minor 3
Major and critical incidents 1
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| S3 connection issues | Major | 4.9 h | resolved | 02-28 |
Other incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Database Restart | Minor | 2 min | resolved | 02-11 | |
| Slow Page Loads | Minor | 13 min | resolved | 02-16 | |
| Mobile API errors | Minor | 12 min | resolved | 02-26 |
Maintenance 1
Show scheduled maintenance
Cite this
Help Scout posted 4 status incidents in February 2017 (1 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in February 2017
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2017/02