CompaniesHelp ScoutMonthly reportsAugust 2016
Help Scout in August 2016: incidents, uptime and changes
7incidents posted
3labelled major or critical
99.94%free of major/critical
99.67%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 24 min, incident time 2 h 27 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 3 · Minor 4
Major and critical incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| 403 error visible to customers | Major | 2 min | resolved | 08-01 | |
| Help desk API issues | Major | 18 min | resolved | 08-15 | |
| Connection Issues | Major | 4 min | resolved | 08-16 |
Other incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Slow page loads | Minor | 38 min | resolved | 08-01 | |
| Connectivity issues | Minor | 26 min | resolved | 08-06 | |
| Slow Page Loads | Minor | 54 min | resolved | 08-08 | |
| Slow page loads | Minor | 5 min | resolved | 08-16 |
Maintenance 1
Show scheduled maintenance
Cite this
Help Scout posted 7 status incidents in August 2016 (3 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in August 2016
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2016/08