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Help Scout: Help desk API issues

Impact: majorStatus: resolvedStarted Resolved (18 min)1 updateSource: status.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    All services, including the help desk API, are now back to normal. At 6:04pm EDT, we deployed a few performance improvements, which did not go to plan. While the web app was not impacted, it brought the public help desk API down for 10 minutes. We were able to revert the build successfully and re-deploy it. Everything is now running smoothly, apologies for the trouble!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON