# Help Scout: Help desk API issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2016-08-15 22:11 UTC · Resolved: 2016-08-15 22:29 UTC · Duration: 18 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/lgznvqdbsl8j](https://status.helpscout.com/incidents/lgznvqdbsl8j)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-08-15 22:29 UTC: All services, including the help desk API, are now back to normal. At 6:04pm EDT, we deployed a few performance improvements, which did not go to plan. While the web app was not impacted, it brought the public help desk API down for 10 minutes. We were able to revert the build successfully and re-deploy it. Everything is now running smoothly, apologies for the trouble!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/lgznvqdbsl8j · Markdown: https://rewindex.com/company/help-scout/incidents/lgznvqdbsl8j.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/lgznvqdbsl8j · Generated 2026-10-18T10:40:35.572Z