# Help Scout in August 2016: incidents, uptime and changes

> Help Scout in August 2016: 7 incidents on its status page (3 major or critical), 99.94% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2016/08
Last updated: 2016-09-01T00:00:00Z

- Incidents posted: 7 (major/critical: 3) · Maintenance: 1
- By vendor impact label: major 3, minor 4
- Uptime (vendor-reported): 99.94% free of major/critical incidents, 99.67% free of any incident; outage time 24 min, incident time 2 h 27 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2016](https://rewindex.com/company/help-scout/2016/07.md) · Next: [September 2016](https://rewindex.com/company/help-scout/2016/09.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [403 error visible to customers](https://rewindex.com/company/help-scout/incidents/b2sxhqvn706d.md) | major | 2016-08-01 16:48 UTC | 2016-08-01 16:50 UTC | 2 min | resolved |
| [Help desk API issues](https://rewindex.com/company/help-scout/incidents/lgznvqdbsl8j.md) | major | 2016-08-15 22:11 UTC | 2016-08-15 22:29 UTC | 18 min | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/2y3krllm89f2.md) | major | 2016-08-16 16:32 UTC | 2016-08-16 16:36 UTC | 4 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Slow page loads](https://rewindex.com/company/help-scout/incidents/yw06z9llqt7b.md) | minor | 2016-08-01 14:26 UTC | 2016-08-01 15:04 UTC | 38 min | resolved |
| [403 error visible to customers](https://rewindex.com/company/help-scout/incidents/b2sxhqvn706d.md) | major | 2016-08-01 16:48 UTC | 2016-08-01 16:50 UTC | 2 min | resolved |
| [Connectivity issues](https://rewindex.com/company/help-scout/incidents/z49994fg1x8w.md) | minor | 2016-08-06 17:28 UTC | 2016-08-06 17:54 UTC | 26 min | resolved |
| [Slow Page Loads](https://rewindex.com/company/help-scout/incidents/84lglt1mlqyd.md) | minor | 2016-08-08 14:48 UTC | 2016-08-08 15:42 UTC | 54 min | resolved |
| [Help desk API issues](https://rewindex.com/company/help-scout/incidents/lgznvqdbsl8j.md) | major | 2016-08-15 22:11 UTC | 2016-08-15 22:29 UTC | 18 min | resolved |
| [Slow page loads](https://rewindex.com/company/help-scout/incidents/sgw1fc7h9g1k.md) | minor | 2016-08-16 14:21 UTC | 2016-08-16 14:26 UTC | 5 min | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/2y3krllm89f2.md) | major | 2016-08-16 16:32 UTC | 2016-08-16 16:36 UTC | 4 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Database Maintenance](https://rewindex.com/company/help-scout/incidents/g1fqclpm5wys.md) | maintenance | 2016-08-03 04:04 UTC | 2016-08-03 07:21 UTC | 3.3 h | resolved |

## Cite this

Help Scout posted 7 status incidents in August 2016 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2016/08
- Citation: Help Scout, “Help Scout in August 2016” (2016-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2016/08 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in August 2016 (2016-08-01)](https://rewindex.com/company/help-scout/2016/08)`


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Canonical: https://rewindex.com/company/help-scout/2016/08 · Markdown: https://rewindex.com/company/help-scout/2016/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:57:07.296Z