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CompaniesHelp ScoutMonthly reportsFebruary 2016

Help Scout in February 2016: incidents, uptime and changes

5incidents posted
3labelled major or critical
98.92%free of major/critical
98.85%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 7 h 28 min, incident time 8 h. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 1 · No impact listed 1

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Web App Connection IssuesMajor1.0 hresolved02-01
Elevated Connection ErrorsMajor53 minresolved02-05
Elevated Connection ErrorsMajor5.6 hresolved02-05

Other incidents 2

IncidentImpactStartedDurationStatusDay
Slow Page LoadsMinor32 minresolved02-24
[Scheduled] [Scheduled] Database RestartNo impact listed2 minresolved02-27

Cite this

Help Scout posted 5 status incidents in February 2016 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
Help Scout in February 2016
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/2016/02

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