# Help Scout in February 2016: incidents, uptime and changes

> Help Scout in February 2016: 5 incidents on its status page (3 major or critical), 98.92% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2016/02
Last updated: 2016-03-01T00:00:00Z

- Incidents posted: 5 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 1, none 1
- Uptime (vendor-reported): 98.92% free of major/critical incidents, 98.85% free of any incident; outage time 7 h 28 min, incident time 8 h
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2016](https://rewindex.com/company/help-scout/2016/01.md) · Next: [March 2016](https://rewindex.com/company/help-scout/2016/03.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Web App Connection Issues](https://rewindex.com/company/help-scout/incidents/nhkcmhdnlkbl.md) | major | 2016-02-01 16:38 UTC | 2016-02-01 17:38 UTC | 1.0 h | resolved |
| [Elevated Connection Errors](https://rewindex.com/company/help-scout/incidents/lhngfhmgjmcn.md) | major | 2016-02-05 12:27 UTC | 2016-02-05 13:20 UTC | 53 min | resolved |
| [Elevated Connection Errors](https://rewindex.com/company/help-scout/incidents/dhgfbdcfbbnd.md) | major | 2016-02-05 13:35 UTC | 2016-02-05 19:10 UTC | 5.6 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Web App Connection Issues](https://rewindex.com/company/help-scout/incidents/nhkcmhdnlkbl.md) | major | 2016-02-01 16:38 UTC | 2016-02-01 17:38 UTC | 1.0 h | resolved |
| [Elevated Connection Errors](https://rewindex.com/company/help-scout/incidents/lhngfhmgjmcn.md) | major | 2016-02-05 12:27 UTC | 2016-02-05 13:20 UTC | 53 min | resolved |
| [Elevated Connection Errors](https://rewindex.com/company/help-scout/incidents/dhgfbdcfbbnd.md) | major | 2016-02-05 13:35 UTC | 2016-02-05 19:10 UTC | 5.6 h | resolved |
| [Slow Page Loads](https://rewindex.com/company/help-scout/incidents/pvgh7w9l98n2.md) | minor | 2016-02-24 15:20 UTC | 2016-02-24 15:52 UTC | 32 min | resolved |
| [\[Scheduled\] \[Scheduled\] Database Restart](https://rewindex.com/company/help-scout/incidents/bqwh1s71h1gd.md) | none | 2016-02-27 03:00 UTC | 2016-02-27 03:02 UTC | 2 min | resolved |

## Cite this

Help Scout posted 5 status incidents in February 2016 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2016/02
- Citation: Help Scout, “Help Scout in February 2016” (2016-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2016/02 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in February 2016 (2016-02-01)](https://rewindex.com/company/help-scout/2016/02)`


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Canonical: https://rewindex.com/company/help-scout/2016/02 · Markdown: https://rewindex.com/company/help-scout/2016/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:58:44.943Z