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CompaniesHelp ScoutMonthly reportsMarch 2015

Help Scout in March 2015: incidents, uptime and changes

4incidents posted
2labelled major or critical
99.95%free of major/critical
99.87%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 19 min, incident time 57 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 2

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Brief Database ErrorMajor0 minresolved03-04
Elevated Connection ErrorsMajor19 minresolved03-07

Other incidents 2

IncidentImpactStartedDurationStatusDay
Conversation pages timing outMinor30 minresolved03-06
Reporting data timing out for some customersMinor8 minresolved03-11

Cite this

Help Scout posted 4 status incidents in March 2015 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Help Scout in March 2015
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/2015/03

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