# Help Scout in March 2015: incidents, uptime and changes

> Help Scout in March 2015: 4 incidents on its status page (2 major or critical), 99.95% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2015/03
Last updated: 2015-04-01T00:00:00Z

- Incidents posted: 4 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 2
- Uptime (vendor-reported): 99.95% free of major/critical incidents, 99.87% free of any incident; outage time 19 min, incident time 57 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [February 2015](https://rewindex.com/company/help-scout/2015/02.md) · Next: [April 2015](https://rewindex.com/company/help-scout/2015/04.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Brief Database Error](https://rewindex.com/company/help-scout/incidents/p99gr6wqp26y.md) | major | 2015-03-04 12:29 UTC | 2015-03-04 12:29 UTC | 0 min | resolved |
| [Elevated Connection Errors](https://rewindex.com/company/help-scout/incidents/2qcpcy1s7k8l.md) | major | 2015-03-07 22:48 UTC | 2015-03-07 23:07 UTC | 19 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Brief Database Error](https://rewindex.com/company/help-scout/incidents/p99gr6wqp26y.md) | major | 2015-03-04 12:29 UTC | 2015-03-04 12:29 UTC | 0 min | resolved |
| [Conversation pages timing out](https://rewindex.com/company/help-scout/incidents/vsd1szlh3ny6.md) | minor | 2015-03-06 13:13 UTC | 2015-03-06 13:43 UTC | 30 min | resolved |
| [Elevated Connection Errors](https://rewindex.com/company/help-scout/incidents/2qcpcy1s7k8l.md) | major | 2015-03-07 22:48 UTC | 2015-03-07 23:07 UTC | 19 min | resolved |
| [Reporting data timing out for some customers](https://rewindex.com/company/help-scout/incidents/nclkw02trsjr.md) | minor | 2015-03-11 23:05 UTC | 2015-03-11 23:13 UTC | 8 min | resolved |

## Cite this

Help Scout posted 4 status incidents in March 2015 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2015/03
- Citation: Help Scout, “Help Scout in March 2015” (2015-03-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2015/03 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in March 2015 (2015-03-01)](https://rewindex.com/company/help-scout/2015/03)`


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Canonical: https://rewindex.com/company/help-scout/2015/03 · Markdown: https://rewindex.com/company/help-scout/2015/03.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:15:44.530Z