Help Scout: Conversation pages timing out
Timeline of updates
- resolved
Todays issue has been resolved. It impacted roughly 17% of our customer base, which was using a new bit of infrastructure we've been gradually rolling out. We'll follow-up with a complete postmortem today once more information is available.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2015-03-06 13:13 UTC, resolved after 30 min, 1 update(s).
- Title
- Conversation pages timing out
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/vsd1szlh3ny6
Help Scout profileRecent Help Scout incidentsAll outages on March 6, 2015Help Scout in March 2015MarkdownJSON