# Help Scout: Conversation pages timing out

> Help Scout status incident “Conversation pages timing out” on 2015-03-06: impact minor (vendor’s label), 30 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/vsd1szlh3ny6
Last updated: 2015-03-06T13:43:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2015-03-06 13:13 UTC · Resolved: 2015-03-06 13:43 UTC · Duration: 30 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/vsd1szlh3ny6](https://status.helpscout.com/incidents/vsd1szlh3ny6)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2015-03-06 13:43 UTC: Todays issue has been resolved. It impacted roughly 17% of our customer base, which was using a new bit of infrastructure we've been gradually rolling out. We'll follow-up with a complete postmortem today once more information is available.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2015-03-06 13:13 UTC, resolved after 30 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/vsd1szlh3ny6
- Citation: Help Scout, “Conversation pages timing out” (2015-03-06 13:13 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/vsd1szlh3ny6 (CC BY 4.0).
- Markdown link: `[Help Scout: Conversation pages timing out (2015-03-06)](https://rewindex.com/company/help-scout/incidents/vsd1szlh3ny6)`


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Canonical: https://rewindex.com/company/help-scout/incidents/vsd1szlh3ny6 · Markdown: https://rewindex.com/company/help-scout/incidents/vsd1szlh3ny6.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/vsd1szlh3ny6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:01:26.784Z