Companies / Help Scout / incidents
Help Scout: Brief Database Error
Timeline of updates
- resolved
This morning from roughly 5:10-5:20am, there was a database error in Help Scout preventing pages from loading completely. The error was identified and cleared up quickly by the on call engineer, but the status site unfortunately was not updated in the heat of the moment. The code that caused the problem will be fixed today and we'll make sure issues are reported in a more timely manner on this site. So sorry for the trouble this morning!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON