# Help Scout: Brief Database Error

- Impact (vendor’s label): major
- Status: resolved
- Started: 2015-03-04 12:29 UTC · Resolved: 2015-03-04 12:29 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/p99gr6wqp26y](https://status.helpscout.com/incidents/p99gr6wqp26y)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2015-03-04 12:29 UTC: This morning from roughly 5:10-5:20am, there was a database error in Help Scout preventing pages from loading completely. The error was identified and cleared up quickly by the on call engineer, but the status site unfortunately was not updated in the heat of the moment. The code that caused the problem will be fixed today and we'll make sure issues are reported in a more timely manner on this site. So sorry for the trouble this morning!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/p99gr6wqp26y · Markdown: https://rewindex.com/company/help-scout/incidents/p99gr6wqp26y.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/p99gr6wqp26y · Generated 2026-10-18T11:49:18.230Z