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CompaniesHeapMonthly reportsNovember 2021

Heap in November 2021: incidents, uptime and changes

7incidents posted
2labelled major or critical
98.47%free of major/critical
97.50%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 10 h 59 min, incident time 17 h 56 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 1 · Minor 1 · No impact listed 4

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Queries in the App are failingCritical2.0 hresolved11-19
Heap Connect Sync DelaysMajor8.9 hresolved11-09

Other incidents 5

IncidentImpactStartedDurationStatusDay
Temporary data latencyNo impact listed11 hresolved11-03
Degraded App PerformanceNo impact listed7.3 hresolved11-08
Temporary Data LatencyNo impact listed14 hresolved11-09
Degraded App PerformanceMinor7.0 hresolved11-17
Heap Support Site is DownNo impact listed3.2 hresolved11-29

Cite this

Heap posted 7 status incidents in November 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in November 2021
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2021/11

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