# Heap in November 2021: incidents, uptime and changes

> Heap in November 2021: 7 incidents on its status page (2 major or critical), 98.47% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2021/11
Last updated: 2021-12-01T00:00:00Z

- Incidents posted: 7 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1, minor 1, none 4
- Uptime (vendor-reported): 98.47% free of major/critical incidents, 97.50% free of any incident; outage time 10 h 59 min, incident time 17 h 56 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2021](https://rewindex.com/company/heap/2021/10.md) · Next: [December 2021](https://rewindex.com/company/heap/2021/12.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Queries in the App are failing](https://rewindex.com/company/heap/incidents/hwhlf5lgt185.md) | critical | 2021-11-19 23:51 UTC | 2021-11-20 01:53 UTC | 2.0 h | resolved |
| [Heap Connect Sync Delays](https://rewindex.com/company/heap/incidents/f4htvchrhnwf.md) | major | 2021-11-09 19:38 UTC | 2021-11-10 04:35 UTC | 8.9 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Temporary data latency](https://rewindex.com/company/heap/incidents/fhwdv5t66lsw.md) | none | 2021-11-03 17:06 UTC | 2021-11-04 04:35 UTC | 11 h | resolved |
| [Degraded App Performance](https://rewindex.com/company/heap/incidents/yysfhm27lls0.md) | none | 2021-11-08 13:53 UTC | 2021-11-08 21:10 UTC | 7.3 h | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/fg9vt0pk48c3.md) | none | 2021-11-09 16:49 UTC | 2021-11-10 06:53 UTC | 14 h | resolved |
| [Heap Connect Sync Delays](https://rewindex.com/company/heap/incidents/f4htvchrhnwf.md) | major | 2021-11-09 19:38 UTC | 2021-11-10 04:35 UTC | 8.9 h | resolved |
| [Degraded App Performance](https://rewindex.com/company/heap/incidents/5l4gh67hpzpx.md) | minor | 2021-11-17 18:53 UTC | 2021-11-18 01:50 UTC | 7.0 h | resolved |
| [Queries in the App are failing](https://rewindex.com/company/heap/incidents/hwhlf5lgt185.md) | critical | 2021-11-19 23:51 UTC | 2021-11-20 01:53 UTC | 2.0 h | resolved |
| [Heap Support Site is Down](https://rewindex.com/company/heap/incidents/gpxb1fw6whl9.md) | none | 2021-11-29 20:40 UTC | 2021-11-29 23:52 UTC | 3.2 h | resolved |

## Cite this

Heap posted 7 status incidents in November 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2021/11
- Citation: Heap, “Heap in November 2021” (2021-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2021/11 (CC BY 4.0).
- Markdown link: `[Heap: Heap in November 2021 (2021-11-01)](https://rewindex.com/company/heap/2021/11)`


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Canonical: https://rewindex.com/company/heap/2021/11 · Markdown: https://rewindex.com/company/heap/2021/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:24:29.586Z