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CompaniesHeapMonthly reportsJanuary 2017

Heap in January 2017: incidents, uptime and changes

13incidents posted
2labelled major or critical
99.13%free of major/critical
93.94%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 6 h 27 min, incident time 45 h 5 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 8 · No impact listed 3

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Temporary Dashboard UnavailabilityMajor6.5 hresolved01-20
Elevated Endpoint ErrorsMajor6.4 hresolved01-20

Other incidents 11

IncidentImpactStartedDurationStatusDay
Temporary Data LatencyMinor3.1 hresolved01-05
Temporary Data LatencyMinor11 hresolved01-11
Temporary Data LatencyMinor4.6 hresolved01-12
Dashboard downtimeNo impact listed0 minresolved01-13
Degraded Dashboard PerformanceMinor6.4 hresolved01-17
Temporary Data LatencyMinor3.7 hresolved01-17
Dashboard QueriesMinor3.2 hresolved01-19
Temporary Data LatencyMinor7.0 hresolved01-20
Failing Dashboard QueriesNo impact listed16 minresolved01-26
Temporary Dashboard FailuresMinor3.3 hresolved01-26
Temporary Dashboard UnavailabilityNo impact listed5.2 hresolved01-31

Cite this

Heap posted 13 status incidents in January 2017 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in January 2017
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2017/01

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