# Heap in January 2017: incidents, uptime and changes

> Heap in January 2017: 13 incidents on its status page (2 major or critical), 99.13% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2017/01
Last updated: 2017-02-01T02:21:00Z

- Incidents posted: 13 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 8, none 3
- Uptime (vendor-reported): 99.13% free of major/critical incidents, 93.94% free of any incident; outage time 6 h 27 min, incident time 45 h 5 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2016](https://rewindex.com/company/heap/2016/12.md) · Next: [February 2017](https://rewindex.com/company/heap/2017/02.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Temporary Dashboard Unavailability](https://rewindex.com/company/heap/incidents/w1tvyb8qlxgc.md) | major | 2017-01-20 13:37 UTC | 2017-01-20 20:04 UTC | 6.5 h | resolved |
| [Elevated Endpoint Errors](https://rewindex.com/company/heap/incidents/px25flvt9tcz.md) | major | 2017-01-20 13:38 UTC | 2017-01-20 20:04 UTC | 6.4 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/13sqdt9jd9l6.md) | minor | 2017-01-05 19:30 UTC | 2017-01-05 22:35 UTC | 3.1 h | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/lzpfmv6dhtzv.md) | minor | 2017-01-11 19:07 UTC | 2017-01-12 06:10 UTC | 11 h | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/yfg90rryl2y2.md) | minor | 2017-01-12 23:19 UTC | 2017-01-13 03:54 UTC | 4.6 h | resolved |
| [Dashboard downtime](https://rewindex.com/company/heap/incidents/ydvpt3gy60tl.md) | none | 2017-01-13 07:10 UTC | 2017-01-13 07:10 UTC | 0 min | resolved |
| [Degraded Dashboard Performance](https://rewindex.com/company/heap/incidents/m0jwpvxf3ycw.md) | minor | 2017-01-17 19:57 UTC | 2017-01-18 02:19 UTC | 6.4 h | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/l8wwsf8kzdpn.md) | minor | 2017-01-17 22:37 UTC | 2017-01-18 02:19 UTC | 3.7 h | resolved |
| [Dashboard Queries](https://rewindex.com/company/heap/incidents/vqd80zbkvjvs.md) | minor | 2017-01-19 00:51 UTC | 2017-01-19 04:04 UTC | 3.2 h | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/723y45vm0g3c.md) | minor | 2017-01-20 04:08 UTC | 2017-01-20 11:11 UTC | 7.0 h | resolved |
| [Temporary Dashboard Unavailability](https://rewindex.com/company/heap/incidents/w1tvyb8qlxgc.md) | major | 2017-01-20 13:37 UTC | 2017-01-20 20:04 UTC | 6.5 h | resolved |
| [Elevated Endpoint Errors](https://rewindex.com/company/heap/incidents/px25flvt9tcz.md) | major | 2017-01-20 13:38 UTC | 2017-01-20 20:04 UTC | 6.4 h | resolved |
| [Failing Dashboard Queries](https://rewindex.com/company/heap/incidents/4nf3bly3gzs9.md) | none | 2017-01-26 16:36 UTC | 2017-01-26 16:52 UTC | 16 min | resolved |
| [Temporary Dashboard Failures](https://rewindex.com/company/heap/incidents/v6f189zkxjrp.md) | minor | 2017-01-26 18:16 UTC | 2017-01-26 21:33 UTC | 3.3 h | resolved |
| [Temporary Dashboard Unavailability](https://rewindex.com/company/heap/incidents/gk3bm5tfq4yh.md) | none | 2017-01-31 21:09 UTC | 2017-02-01 02:21 UTC | 5.2 h | resolved |

## Cite this

Heap posted 13 status incidents in January 2017 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2017/01
- Citation: Heap, “Heap in January 2017” (2017-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2017/01 (CC BY 4.0).
- Markdown link: `[Heap: Heap in January 2017 (2017-01-01)](https://rewindex.com/company/heap/2017/01)`


---
Canonical: https://rewindex.com/company/heap/2017/01 · Markdown: https://rewindex.com/company/heap/2017/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:30:34.301Z