Heap: Dashboard downtime

No impact listedStatus: resolvedStarted 2017-01-13 07:10 UTCResolved 2017-01-13 07:10 UTC (0 min)1 updatestatus.heap.io

Timeline of updates

resolved2017-01-13 07:10 UTC
The dashboard wasn't loading from approximately 10:20pm PT until 11pm PT. We lost connectivity to a primary database instance. Connectivity has been restored and we're investigating the root cause. Data collection was unaffected during this time.

From Heap’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.heap.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Heap, started 2017-01-13 07:10 UTC, resolved after 0 min, 1 update(s).

Title: Dashboard downtime
Vendor: Heap
Date: 2017-01-13 07:10 UTC
URL: https://rewindex.com/company/heap/incidents/ydvpt3gy60tl

Heap profile Recent Heap incidents All outages on January 13, 2017 Heap in January 2017 Markdown JSON