# Heap: Dashboard downtime

> Heap status incident “Dashboard downtime” on 2017-01-13: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/ydvpt3gy60tl
Last updated: 2017-01-13T07:10:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2017-01-13 07:10 UTC · Resolved: 2017-01-13 07:10 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/ydvpt3gy60tl](https://status.heap.io/incidents/ydvpt3gy60tl)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2017-01-13 07:10 UTC: The dashboard wasn't loading from approximately 10:20pm PT until 11pm PT. We lost connectivity to a primary database instance. Connectivity has been restored and we're investigating the root cause. Data collection was unaffected during this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Heap, started 2017-01-13 07:10 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/ydvpt3gy60tl
- Citation: Heap, “Dashboard downtime” (2017-01-13 07:10 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/ydvpt3gy60tl (CC BY 4.0).
- Markdown link: `[Heap: Dashboard downtime (2017-01-13)](https://rewindex.com/company/heap/incidents/ydvpt3gy60tl)`


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Canonical: https://rewindex.com/company/heap/incidents/ydvpt3gy60tl · Markdown: https://rewindex.com/company/heap/incidents/ydvpt3gy60tl.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/ydvpt3gy60tl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:26:45.407Z