Gorgias: Satisfaction surveys delayed and duplicated
Timeline of updates
- resolved
A lot of satisfaction surveys which were supposed to be sent in the last week were sent today, due to a bug in our code. The issue has now been fixed and satisfaction surveys should be sent in the expected timing from now on. In addition to this delay, due to a performance issue (consequence of the high volume of surveys being sent at the same time), some of those surveys have been sent multiple times to customers (around 4 to 5 times). Similarly, this should not happen again moving forward. We're also going to add more security checks so that a satisfaction survey can never ever be sent multiple times.
From Gorgias’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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Cite this
Status incident (vendor impact label: none) posted by Gorgias, started 2019-01-18 00:40 UTC, resolved after 0 min, 1 update(s).
- Title
- Satisfaction surveys delayed and duplicated
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/incidents/pbh7mqzty67g
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