# Gorgias: Satisfaction surveys delayed and duplicated

> Gorgias status incident “Satisfaction surveys delayed and duplicated” on 2019-01-18: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/pbh7mqzty67g
Last updated: 2019-01-18T00:40:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-01-18 00:40 UTC · Resolved: 2019-01-18 00:40 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/pbh7mqzty67g](https://status.gorgias.com/incidents/pbh7mqzty67g)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2019-01-18 00:40 UTC: A lot of satisfaction surveys which were supposed to be sent in the last week were sent today, due to a bug in our code. The issue has now been fixed and satisfaction surveys should be sent in the expected timing from now on. In addition to this delay, due to a performance issue (consequence of the high volume of surveys being sent at the same time), some of those surveys have been sent multiple times to customers (around 4 to 5 times). Similarly, this should not happen again moving forward. We're also going to add more security checks so that a satisfaction survey can never ever be sent multiple times.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Gorgias, started 2019-01-18 00:40 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/gorgias/incidents/pbh7mqzty67g
- Citation: Gorgias, “Satisfaction surveys delayed and duplicated” (2019-01-18 00:40 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/pbh7mqzty67g (CC BY 4.0).
- Markdown link: `[Gorgias: Satisfaction surveys delayed and duplicated (2019-01-18)](https://rewindex.com/company/gorgias/incidents/pbh7mqzty67g)`


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Canonical: https://rewindex.com/company/gorgias/incidents/pbh7mqzty67g · Markdown: https://rewindex.com/company/gorgias/incidents/pbh7mqzty67g.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/pbh7mqzty67g · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:37:12.756Z