CompaniesGorgiasMonthly reportsJuly 2024
Gorgias in July 2024: incidents, uptime and changes
6incidents posted
5labelled major or critical
98.46%free of major/critical
98.43%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 11 h 26 min, incident time 11 h 38 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 5 · Minor 1
Major and critical incidents 5
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Degraded performance and errors on processing of rules and actions | Major | 2.7 h | resolved | 07-03 | |
| AI Agent is currently facing issues not all messages are processed correctly | Major | 27 min | resolved | 07-04 | |
| Unable to receive instagram DM | Major | 5.8 h | resolved | 07-12 | |
| Our connection with Ecommerce providers is degraded | Major | 2.4 h | resolved | 07-17 | |
| Ticket data may be delayed on search and on views / c511 | Major | 4 min | resolved | 07-20 |
Other incidents 1
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Help center statistics are not available | Minor | 12 min | resolved | 07-16 |
Cite this
Gorgias posted 6 status incidents in July 2024 (5 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Gorgias in July 2024
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/2024/07