# Gorgias in July 2024: incidents, uptime and changes

> Gorgias in July 2024: 6 incidents on its status page (5 major or critical), 98.46% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2024/07
Last updated: 2024-08-01T00:00:00Z

- Incidents posted: 6 (major/critical: 5) · Maintenance: 0
- By vendor impact label: major 5, minor 1
- Uptime (vendor-reported): 98.46% free of major/critical incidents, 98.43% free of any incident; outage time 11 h 26 min, incident time 11 h 38 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2024](https://rewindex.com/company/gorgias/2024/06.md) · Next: [August 2024](https://rewindex.com/company/gorgias/2024/08.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Degraded performance and errors on processing of rules and actions](https://rewindex.com/company/gorgias/incidents/vfvbbc71g77q.md) | major | 2024-07-03 14:39 UTC | 2024-07-03 17:21 UTC | 2.7 h | resolved |
| [AI Agent is currently facing issues not all messages are processed correctly](https://rewindex.com/company/gorgias/incidents/jyjxcbmr8dmx.md) | major | 2024-07-04 04:31 UTC | 2024-07-04 04:58 UTC | 27 min | resolved |
| [Unable to receive instagram DM](https://rewindex.com/company/gorgias/incidents/462lj0b37t93.md) | major | 2024-07-12 03:30 UTC | 2024-07-12 09:19 UTC | 5.8 h | resolved |
| [Our connection with Ecommerce providers is degraded](https://rewindex.com/company/gorgias/incidents/ks3yrdndwgw7.md) | major | 2024-07-17 18:23 UTC | 2024-07-17 20:47 UTC | 2.4 h | resolved |
| [Ticket data may be delayed on search and on views / c511](https://rewindex.com/company/gorgias/incidents/yjflr1ml62s6.md) | major | 2024-07-20 12:50 UTC | 2024-07-20 12:54 UTC | 4 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Degraded performance and errors on processing of rules and actions](https://rewindex.com/company/gorgias/incidents/vfvbbc71g77q.md) | major | 2024-07-03 14:39 UTC | 2024-07-03 17:21 UTC | 2.7 h | resolved |
| [AI Agent is currently facing issues not all messages are processed correctly](https://rewindex.com/company/gorgias/incidents/jyjxcbmr8dmx.md) | major | 2024-07-04 04:31 UTC | 2024-07-04 04:58 UTC | 27 min | resolved |
| [Unable to receive instagram DM](https://rewindex.com/company/gorgias/incidents/462lj0b37t93.md) | major | 2024-07-12 03:30 UTC | 2024-07-12 09:19 UTC | 5.8 h | resolved |
| [Help center statistics are not available](https://rewindex.com/company/gorgias/incidents/shc59l4gf31t.md) | minor | 2024-07-16 14:32 UTC | 2024-07-16 14:44 UTC | 12 min | resolved |
| [Our connection with Ecommerce providers is degraded](https://rewindex.com/company/gorgias/incidents/ks3yrdndwgw7.md) | major | 2024-07-17 18:23 UTC | 2024-07-17 20:47 UTC | 2.4 h | resolved |
| [Ticket data may be delayed on search and on views / c511](https://rewindex.com/company/gorgias/incidents/yjflr1ml62s6.md) | major | 2024-07-20 12:50 UTC | 2024-07-20 12:54 UTC | 4 min | resolved |

## Cite this

Gorgias posted 6 status incidents in July 2024 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2024/07
- Citation: Gorgias, “Gorgias in July 2024” (2024-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2024/07 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in July 2024 (2024-07-01)](https://rewindex.com/company/gorgias/2024/07)`


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Canonical: https://rewindex.com/company/gorgias/2024/07 · Markdown: https://rewindex.com/company/gorgias/2024/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:19.180Z