CompaniesGorgiasMonthly reportsFebruary 2024
Gorgias in February 2024: incidents, uptime and changes
6incidents posted
2labelled major or critical
99.61%free of major/critical
92.48%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 2 h 42 min, incident time 2.2 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 2 · Minor 4
Major and critical incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Live notifications (updates, agent activity, notifications) not working | Major | 1.9 h | resolved | 02-21 | |
| Increased error rate and delay in ticket actions | Major | 51 min | resolved | 02-29 |
Other incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Failures on delivery of outbound emails | Minor | 24 h | resolved | 02-12 | |
| Ticket Views do not reflect latest ticket changes | Minor | 21 min | resolved | 02-16 | |
| Agents can't manage the ongoing outbound/inbound calls | Minor | 2.0 h | resolved | 02-27 | |
| Shopify orders are associated with the wrong customers | Minor | 23 h | resolved | 02-28 |
Cite this
Gorgias posted 6 status incidents in February 2024 (2 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Gorgias in February 2024
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/2024/02