# Gorgias in February 2024: incidents, uptime and changes

> Gorgias in February 2024: 6 incidents on its status page (2 major or critical), 99.61% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2024/02
Last updated: 2024-03-01T00:00:00Z

- Incidents posted: 6 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 4
- Uptime (vendor-reported): 99.61% free of major/critical incidents, 92.48% free of any incident; outage time 2 h 42 min, incident time 2.2 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2024](https://rewindex.com/company/gorgias/2024/01.md) · Next: [March 2024](https://rewindex.com/company/gorgias/2024/03.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Live notifications (updates, agent activity, notifications) not working](https://rewindex.com/company/gorgias/incidents/1wknzsh5tp6q.md) | major | 2024-02-21 03:27 UTC | 2024-02-21 05:18 UTC | 1.9 h | resolved |
| [Increased error rate and delay in ticket actions](https://rewindex.com/company/gorgias/incidents/gpsg4d02hgms.md) | major | 2024-02-29 13:40 UTC | 2024-02-29 14:31 UTC | 51 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Failures on delivery of outbound emails](https://rewindex.com/company/gorgias/incidents/2dmrgcdg24kf.md) | minor | 2024-02-12 15:03 UTC | 2024-02-13 14:50 UTC | 24 h | resolved |
| [Ticket Views do not reflect latest ticket changes](https://rewindex.com/company/gorgias/incidents/w89018dgs100.md) | minor | 2024-02-16 14:45 UTC | 2024-02-16 15:06 UTC | 21 min | resolved |
| [Live notifications (updates, agent activity, notifications) not working](https://rewindex.com/company/gorgias/incidents/1wknzsh5tp6q.md) | major | 2024-02-21 03:27 UTC | 2024-02-21 05:18 UTC | 1.9 h | resolved |
| [Agents can't manage the ongoing outbound/inbound calls](https://rewindex.com/company/gorgias/incidents/60dryr1nkk5b.md) | minor | 2024-02-27 22:37 UTC | 2024-02-28 00:40 UTC | 2.0 h | resolved |
| [Shopify orders are associated with the wrong customers](https://rewindex.com/company/gorgias/incidents/dsfxp676hljy.md) | minor | 2024-02-28 12:57 UTC | 2024-02-29 12:22 UTC | 23 h | resolved |
| [Increased error rate and delay in ticket actions](https://rewindex.com/company/gorgias/incidents/gpsg4d02hgms.md) | major | 2024-02-29 13:40 UTC | 2024-02-29 14:31 UTC | 51 min | resolved |

## Cite this

Gorgias posted 6 status incidents in February 2024 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2024/02
- Citation: Gorgias, “Gorgias in February 2024” (2024-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2024/02 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in February 2024 (2024-02-01)](https://rewindex.com/company/gorgias/2024/02)`


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Canonical: https://rewindex.com/company/gorgias/2024/02 · Markdown: https://rewindex.com/company/gorgias/2024/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:09.576Z