Gong: Gong Application Sign-in Issues
Gong reported a critical sign-in outage starting 2026-07-27 08:46 UTC, later narrowed to a subset of users across all environments signing in using Office 365 who could experience failures or authentication timeouts. The incident was resolved at 2026-07-27 10:05 UTC after 1 h 19 min; no specific cause or fix was disclosed.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Web App
Timeline of updates
- investigating
We are currently investigating an issue affecting access to the Gong application. Impact: Users across all environments may experience sign-in failures or authentication timeouts. Status: Our engineering team is actively investigating the root cause. Next Update: We will provide another update as soon as possible.
- investigating
We are currently investigating an issue affecting access to the Gong application. Impact: Users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts. Status: Our engineering team is actively investigating the root cause. Next Update: We will provide another update as soon as possible.
- identified
We have identified the issue affecting the Gong app. A subset of users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts. We are currently working on a fix. We will provide another update as soon as more information becomes available
- resolved
This issue has been resolved.
Rewindex changes for this incident
- Critical incident: Gong Application Sign-in Issues 2026-07-27 08:46 UTC
Impact, status and times are the vendor’s own, as last archived. View on status.gong.io (opens in new tab). Gong profile · Recent Gong incidents · Markdown · JSON