Changes / Gong / Gong Application Sign-in Issues
Gong: Critical incident: Gong Application Sign-in Issues
Summary
Gong reported a critical sign-in outage starting 2026-07-27 08:46 UTC, later narrowed to a subset of users across all environments signing in using Office 365 who could experience failures or authentication timeouts. The incident was resolved at 2026-07-27 10:05 UTC after 1 h 19 min; no specific cause or fix was disclosed.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Gong Application Sign-in Issues
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-07-27 08:46 UTC
Before: not present
After: 2026-07-27 10:05 UTC
Before: not present
After: We are currently investigating an issue affecting access to the Gong application.
Impact: Users across all environments may experience sign-in failures or authentication timeouts.
Status: Our engineering team is actively investigating the root cause.
Next Update: We will provide another update as soon as possible.
Before: not present
After: We are currently investigating an issue affecting access to the Gong application.
Impact: Users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts.
Status: Our engineering team is actively investigating the root cause.
Next Update: We will provide another update as soon as possible.
Before: not present
After: We have identified the issue affecting the Gong app.
A subset of users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts.
We are currently working on a fix.
We will provide another update as soon as more information becomes available
Before: not present
After: This issue has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Gong Application Sign-in Issues (this change) Gong reported a critical sign-in outage starting 2026-07-27 08:46 UTC, later narrowed to a subset of users across all environments signing in using Office 365 who could experience failures or authentication timeouts. The incident was resolved at 2026-07-27 10:05 UTC after 1 h 19 min; no specific cause or fix was disclosed. | Major incident |