# Gong: Critical incident: Gong Application Sign-in Issues

**Summary:** Gong reported a critical sign-in outage starting 2026-07-27 08:46 UTC, later narrowed to a subset of users across all environments signing in using Office 365 who could experience failures or authentication timeouts. The incident was resolved at 2026-07-27 10:05 UTC after 1 h 19 min; no specific cause or fix was disclosed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-27 08:46 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.gong.io/incidents/01KYHC28CHP196XA1NBDFBBKQP](https://status.gong.io/incidents/01KYHC28CHP196XA1NBDFBBKQP)
- [Company: Gong](https://rewindex.com/company/gong.md)
- Versions: before (none: first archived) → after incident\_version:244/01KYHC28CHP196XA1NBDFBBKQP@0e81372e22b6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Gong Application Sign-in Issues
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-27 08:46 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-27 10:05 UTC
```

**6. Added: Update** (investigating) · 2026-07-27 08:46 UTC

```diff
+ We are currently investigating an issue affecting access to the Gong application. Impact: Users across all environments may experience sign-in failures or authentication timeouts. Status: Our engineering team is actively investigating the root cause. Next Update: We will provide another update as soon as possible.
```

**7. Added: Update** (investigating) · 2026-07-27 08:54 UTC

```diff
+ We are currently investigating an issue affecting access to the Gong application. Impact: Users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts. Status: Our engineering team is actively investigating the root cause. Next Update: We will provide another update as soon as possible.
```

**8. Added: Update** (identified) · 2026-07-27 09:18 UTC

```diff
+ We have identified the issue affecting the Gong app. A subset of users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts. We are currently working on a fix. We will provide another update as soon as more information becomes available
```

**9. Added: Update** (resolved) · 2026-07-27 10:05 UTC

```diff
+ This issue has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-27 08:46 UTC | Critical incident: Gong Application Sign-in Issues (this change) | outage |

All Gong changes: [timeline](https://rewindex.com/company/gong/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5623408bc968b0 · Markdown: https://rewindex.com/change/i5623408bc968b0.md · JSON: https://rewindex.com/api/v1/changes/i5623408bc968b0 · Generated 2026-10-18T00:39:51.120Z