# Gong: Gong Application Sign-in Issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-07-27 08:46 UTC · Resolved: 2026-07-27 10:05 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: Web App
- [Vendor status page: https://status.gong.io/incidents/01KYHC28CHP196XA1NBDFBBKQP](https://status.gong.io/incidents/01KYHC28CHP196XA1NBDFBBKQP)
- [Company: Gong](https://rewindex.com/company/gong.md)

## Summary

Gong reported a critical sign-in outage starting 2026-07-27 08:46 UTC, later narrowed to a subset of users across all environments signing in using Office 365 who could experience failures or authentication timeouts. The incident was resolved at 2026-07-27 10:05 UTC after 1 h 19 min; no specific cause or fix was disclosed. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-27 08:46 UTC: We are currently investigating an issue affecting access to the Gong application. Impact: Users across all environments may experience sign-in failures or authentication timeouts. Status: Our engineering team is actively investigating the root cause. Next Update: We will provide another update as soon as possible.
- **investigating** 2026-07-27 08:54 UTC: We are currently investigating an issue affecting access to the Gong application. Impact: Users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts. Status: Our engineering team is actively investigating the root cause. Next Update: We will provide another update as soon as possible.
- **identified** 2026-07-27 09:18 UTC: We have identified the issue affecting the Gong app. A subset of users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts. We are currently working on a fix. We will provide another update as soon as more information becomes available
- **resolved** 2026-07-27 10:05 UTC: This issue has been resolved.

## Rewindex changes for this incident

- 2026-07-27 08:46 UTC: [Critical incident: Gong Application Sign-in Issues](https://rewindex.com/change/i5623408bc968b0.md)


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Canonical: https://rewindex.com/company/gong/incidents/01KYHC28CHP196XA1NBDFBBKQP · Markdown: https://rewindex.com/company/gong/incidents/01KYHC28CHP196XA1NBDFBBKQP.md · JSON: https://rewindex.com/api/v1/companies/gong/incidents/01KYHC28CHP196XA1NBDFBBKQP · Generated 2026-10-18T12:42:40.421Z