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Dropbox: Dash Answers was down for some users

No impact listedStatus: resolvedStarted Resolved (0 min)1 updatestspg.io (opens in new tab)
Part of an outage event

OpenAI outage, Dec 12, 2024 · 13 vendors, 13 incidents

Dropbox’s incident blames OpenAI as the cause. (hop 1, posted +38 min vs the first vendor naming OpenAI)

“…vailable for some users beginning around 11:30pm UTC on December 11th. This was due to an OpenAI outage. We are back up and running! Retroactive update - Dash Answers was unavailable for some users be…”

Swipe sideways to see the whole diagram.

OpenAIown incident not archivedWithin an hour5 vendors, 5 blamed OpenAITwilio, Cursor, LlamaIndex, Gorgias +1Dropbox (this incident)posted +38 min
OpenAIown incident not archivedWithin an hour5 vendors, 5 blamed OpenAITwilio, Cursor, LlamaIndex,Gorgias +1Dropbox (this incident)posted +38 min
Dropbox is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["OpenAI<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>5 vendors, 5 blamed OpenAI<br/>Twilio, Cursor, LlamaIndex, Gorgias +1"]:::blames
  root --> h1
  me["Dropbox (this incident)<br/>posted +38 min"]:::me
  h1 --- me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Affected components: Dash

Timeline of updates

  1. resolved

    Retroactive update - Dash Answers was unavailable for some users beginning around 11:30pm UTC on December 11th. This was due to an OpenAI outage. We are back up and running!

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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