# Dropbox: Dash Answers was down for some users

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-12-12 00:36 UTC · Resolved: 2024-12-12 00:36 UTC · Duration: 0 min
- Updates: 1 · Affected components: Dash
- [Vendor status page: https://stspg.io/pfpkx5mxvxdq](https://stspg.io/pfpkx5mxvxdq)
- [Company: Dropbox](https://rewindex.com/company/dropbox.md)

## Part of an outage event

- [OpenAI outage, Dec 12, 2024: 13 vendors, 13 incidents](https://rewindex.com/events/2024-12-12-openai)
- This incident blames OpenAI as the cause. (hop 1, posted +38 min vs the first vendor naming OpenAI)
- Evidence: “…vailable for some users beginning around 11:30pm UTC on December 11th. This was due to an OpenAI outage. We are back up and running! Retroactive update - Dash Answers was unavailable for some users be…”

```mermaid
flowchart LR
  root["OpenAI<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>5 vendors, 5 blamed OpenAI<br/>Twilio, Cursor, LlamaIndex, Gorgias +1"]:::blames
  root --> h1
  me["Dropbox (this incident)<br/>posted +38 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2024-12-12 00:36 UTC: Retroactive update - Dash Answers was unavailable for some users beginning around 11:30pm UTC on December 11th. This was due to an OpenAI outage. We are back up and running!


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Canonical: https://rewindex.com/company/dropbox/incidents/7xqwc5h408rs · Markdown: https://rewindex.com/company/dropbox/incidents/7xqwc5h408rs.md · JSON: https://rewindex.com/api/v1/companies/dropbox/incidents/7xqwc5h408rs · Generated 2026-10-20T00:04:08.514Z