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CompaniesBigCommerceMonthly reportsJanuary 2026

BigCommerce in January 2026: incidents, uptime and changes

9incidents posted
3labelled major or critical
97.70%free of major/critical
97.00%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 17 h 3 min, incident time 22 h 18 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 2 · Minor 5 · No impact listed 1

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Phone and Chat Support OfflineCritical28 minresolved01-30
Issues with Technical Support Chat QueuesMajor13 hresolved01-12
Phone and Chat Systems OfflineMajor3.1 hresolved01-22

Other incidents 6

IncidentImpactStartedDurationStatusDay
B2B Merchant LoginMinor22 minresolved01-06
Issue impacting Catalyst CheckoutsMinor1.1 hresolved01-08
Elevated Error Rates when Connecting UPS Live QuotesMinor1.4 hresolved01-22
Slow checkout response times for a subset of storesNo impact listed0 minresolved01-29
Intermittent Availability IssuesMinor1.2 hresolved01-29
Data processing delay in Analytics reportMinor1.2 hresolved01-31

Cite this

BigCommerce posted 9 status incidents in January 2026 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in January 2026
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2026/01

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