# BigCommerce in January 2026: incidents, uptime and changes

> BigCommerce in January 2026: 9 incidents on its status page (3 major or critical), 97.70% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2026/01
Last updated: 2026-02-01T00:00:00Z

- Incidents posted: 9 (major/critical: 3) · Maintenance: 0
- By vendor impact label: critical 1, major 2, minor 5, none 1
- Uptime (vendor-reported): 97.70% free of major/critical incidents, 97.00% free of any incident; outage time 17 h 3 min, incident time 22 h 18 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2025](https://rewindex.com/company/bigcommerce/2025/12.md) · Next: [February 2026](https://rewindex.com/company/bigcommerce/2026/02.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Phone and Chat Support Offline](https://rewindex.com/company/bigcommerce/incidents/gmcnn12xwtrj.md) | critical | 2026-01-30 03:59 UTC | 2026-01-30 04:27 UTC | 28 min | resolved |
| [Issues with Technical Support Chat Queues](https://rewindex.com/company/bigcommerce/incidents/vwdn50gptslm.md) | major | 2026-01-12 09:50 UTC | 2026-01-12 23:17 UTC | 13 h | resolved |
| [Phone and Chat Systems Offline](https://rewindex.com/company/bigcommerce/incidents/sl9681jc4dn9.md) | major | 2026-01-22 10:26 UTC | 2026-01-22 13:34 UTC | 3.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [B2B Merchant Login](https://rewindex.com/company/bigcommerce/incidents/g4znqq3kpchw.md) | minor | 2026-01-06 17:38 UTC | 2026-01-06 18:00 UTC | 22 min | resolved |
| [Issue impacting Catalyst Checkouts](https://rewindex.com/company/bigcommerce/incidents/k39dwz8drlhq.md) | minor | 2026-01-08 15:41 UTC | 2026-01-08 16:49 UTC | 1.1 h | resolved |
| [Issues with Technical Support Chat Queues](https://rewindex.com/company/bigcommerce/incidents/vwdn50gptslm.md) | major | 2026-01-12 09:50 UTC | 2026-01-12 23:17 UTC | 13 h | resolved |
| [Phone and Chat Systems Offline](https://rewindex.com/company/bigcommerce/incidents/sl9681jc4dn9.md) | major | 2026-01-22 10:26 UTC | 2026-01-22 13:34 UTC | 3.1 h | resolved |
| [Elevated Error Rates when Connecting UPS Live Quotes](https://rewindex.com/company/bigcommerce/incidents/c6wlgc72jpjx.md) | minor | 2026-01-22 18:41 UTC | 2026-01-22 20:04 UTC | 1.4 h | resolved |
| [Slow checkout response times for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/pgpfc87grkhw.md) | none | 2026-01-29 11:30 UTC | 2026-01-29 11:30 UTC | 0 min | resolved |
| [Intermittent Availability Issues](https://rewindex.com/company/bigcommerce/incidents/bw1gz1nmdzqt.md) | minor | 2026-01-29 21:16 UTC | 2026-01-29 22:27 UTC | 1.2 h | resolved |
| [Phone and Chat Support Offline](https://rewindex.com/company/bigcommerce/incidents/gmcnn12xwtrj.md) | critical | 2026-01-30 03:59 UTC | 2026-01-30 04:27 UTC | 28 min | resolved |
| [Data processing delay in Analytics report](https://rewindex.com/company/bigcommerce/incidents/4pqxfz4r9cd9.md) | minor | 2026-01-31 15:09 UTC | 2026-01-31 16:20 UTC | 1.2 h | resolved |

## Cite this

BigCommerce posted 9 status incidents in January 2026 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2026/01
- Citation: BigCommerce, “BigCommerce in January 2026” (2026-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2026/01 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in January 2026 (2026-01-01)](https://rewindex.com/company/bigcommerce/2026/01)`


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Canonical: https://rewindex.com/company/bigcommerce/2026/01 · Markdown: https://rewindex.com/company/bigcommerce/2026/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:38:02.515Z