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CompaniesBigCommerceMonthly reportsJanuary 2021

BigCommerce in January 2021: incidents, uptime and changes

7incidents posted
3labelled major or critical
99.58%free of major/critical
97.90%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 3 h 5 min, incident time 15 h 34 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 4

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Channel Listing and Order Update DelaysMajor32 minresolved01-09
Inability to load product pages from the control panel.Major40 minresolved01-15
Support Center - Chat support outage due to maintenanceMajor1.9 hresolved01-29

Other incidents 4

IncidentImpactStartedDurationStatusDay
Delay in processing analytics reportsMinor5.7 hresolved01-11
Slow response timesMinor1.3 hresolved01-25
Elevated response timesMinor16 minresolved01-26
Webhooks delayedMinor5.3 hresolved01-26

Cite this

BigCommerce posted 7 status incidents in January 2021 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in January 2021
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2021/01

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