# BigCommerce in January 2021: incidents, uptime and changes

> BigCommerce in January 2021: 7 incidents on its status page (3 major or critical), 99.58% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2021/01
Last updated: 2021-02-01T00:00:00Z

- Incidents posted: 7 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 4
- Uptime (vendor-reported): 99.58% free of major/critical incidents, 97.90% free of any incident; outage time 3 h 5 min, incident time 15 h 34 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2020](https://rewindex.com/company/bigcommerce/2020/12.md) · Next: [February 2021](https://rewindex.com/company/bigcommerce/2021/02.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Channel Listing and Order Update Delays](https://rewindex.com/company/bigcommerce/incidents/p4jsllbgzxg9.md) | major | 2021-01-09 01:33 UTC | 2021-01-09 02:05 UTC | 32 min | resolved |
| [Inability to load product pages from the control panel.](https://rewindex.com/company/bigcommerce/incidents/43zm2t1j7w6r.md) | major | 2021-01-15 19:39 UTC | 2021-01-15 20:19 UTC | 40 min | resolved |
| [Support Center - Chat support outage due to maintenance](https://rewindex.com/company/bigcommerce/incidents/p6jfq1r4vnpy.md) | major | 2021-01-29 20:57 UTC | 2021-01-29 22:50 UTC | 1.9 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Channel Listing and Order Update Delays](https://rewindex.com/company/bigcommerce/incidents/p4jsllbgzxg9.md) | major | 2021-01-09 01:33 UTC | 2021-01-09 02:05 UTC | 32 min | resolved |
| [Delay in processing analytics reports](https://rewindex.com/company/bigcommerce/incidents/0pnbwhc3kz4q.md) | minor | 2021-01-11 20:37 UTC | 2021-01-12 02:17 UTC | 5.7 h | resolved |
| [Inability to load product pages from the control panel.](https://rewindex.com/company/bigcommerce/incidents/43zm2t1j7w6r.md) | major | 2021-01-15 19:39 UTC | 2021-01-15 20:19 UTC | 40 min | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/vdtjdq254tf8.md) | minor | 2021-01-25 18:32 UTC | 2021-01-25 19:48 UTC | 1.3 h | resolved |
| [Elevated response times](https://rewindex.com/company/bigcommerce/incidents/cxhj9nlxwfgy.md) | minor | 2021-01-26 19:58 UTC | 2021-01-26 20:14 UTC | 16 min | resolved |
| [Webhooks delayed](https://rewindex.com/company/bigcommerce/incidents/q2j1p5j2dbc3.md) | minor | 2021-01-26 22:37 UTC | 2021-01-27 03:54 UTC | 5.3 h | resolved |
| [Support Center - Chat support outage due to maintenance](https://rewindex.com/company/bigcommerce/incidents/p6jfq1r4vnpy.md) | major | 2021-01-29 20:57 UTC | 2021-01-29 22:50 UTC | 1.9 h | resolved |

## Cite this

BigCommerce posted 7 status incidents in January 2021 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2021/01
- Citation: BigCommerce, “BigCommerce in January 2021” (2021-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2021/01 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in January 2021 (2021-01-01)](https://rewindex.com/company/bigcommerce/2021/01)`


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Canonical: https://rewindex.com/company/bigcommerce/2021/01 · Markdown: https://rewindex.com/company/bigcommerce/2021/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:19:42.743Z