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CompaniesBigCommerceMonthly reportsNovember 2019

BigCommerce in November 2019: incidents, uptime and changes

12incidents posted
5labelled major or critical
98.68%free of major/critical
96.69%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 9 h 30 min, incident time 23 h 46 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 4 · Major 1 · Minor 6 · No impact listed 1

Major and critical incidents 5

IncidentImpactStartedDurationStatusDay
support.bigcommerce.com outageCritical3.4 hresolved11-06
Phone Outage in Austin Contact CenterCritical16 minresolved11-07
Phone Outage in Austin Contact CenterCritical1.2 hresolved11-07
Phone Outage in Austin Contact CenterCritical3.1 hresolved11-07
Issues with login during checkout on a subset of storesMajor3.9 hresolved11-06

Other incidents 7

IncidentImpactStartedDurationStatusDay
Delayed delivery of webhooks to a subset of storesMinor9.8 hresolved11-04
Availability issues with BigCommerce storesNo impact listed7 minresolved11-04
api.bigcommerce.com: Degraded PerformanceMinor42 minresolved11-05
Slow response times with the storefront service.Minor33 minresolved11-11
Slow performance issues with a subset of BigCommerce storesMinor14 minresolved11-12
Storefront timeout issues for a subset of storesMinor24 minresolved11-13
Slow response times for a subset of storesMinor2.6 hresolved11-29

Cite this

BigCommerce posted 12 status incidents in November 2019 (5 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in November 2019
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2019/11

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