# BigCommerce in November 2019: incidents, uptime and changes

> BigCommerce in November 2019: 12 incidents on its status page (5 major or critical), 98.68% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2019/11
Last updated: 2019-12-01T00:00:00Z

- Incidents posted: 12 (major/critical: 5) · Maintenance: 0
- By vendor impact label: critical 4, major 1, minor 6, none 1
- Uptime (vendor-reported): 98.68% free of major/critical incidents, 96.69% free of any incident; outage time 9 h 30 min, incident time 23 h 46 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2019](https://rewindex.com/company/bigcommerce/2019/10.md) · Next: [December 2019](https://rewindex.com/company/bigcommerce/2019/12.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [support.bigcommerce.com outage](https://rewindex.com/company/bigcommerce/incidents/snj4dk5d1yvm.md) | critical | 2019-11-06 19:22 UTC | 2019-11-06 22:45 UTC | 3.4 h | resolved |
| [Phone Outage in Austin Contact Center](https://rewindex.com/company/bigcommerce/incidents/8tgtwbczmt3d.md) | critical | 2019-11-07 15:56 UTC | 2019-11-07 16:12 UTC | 16 min | resolved |
| [Phone Outage in Austin Contact Center](https://rewindex.com/company/bigcommerce/incidents/6rkw9l7rbtnr.md) | critical | 2019-11-07 17:16 UTC | 2019-11-07 18:28 UTC | 1.2 h | resolved |
| [Phone Outage in Austin Contact Center](https://rewindex.com/company/bigcommerce/incidents/q02bwvdsf8h2.md) | critical | 2019-11-07 20:11 UTC | 2019-11-07 23:18 UTC | 3.1 h | resolved |
| [Issues with login during checkout on a subset of stores](https://rewindex.com/company/bigcommerce/incidents/b8gx4n3j9ygt.md) | major | 2019-11-06 17:50 UTC | 2019-11-06 21:46 UTC | 3.9 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delayed delivery of webhooks to a subset of stores](https://rewindex.com/company/bigcommerce/incidents/8kdj26m90mhj.md) | minor | 2019-11-04 15:54 UTC | 2019-11-05 01:42 UTC | 9.8 h | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/wpp1y53f6113.md) | none | 2019-11-04 20:15 UTC | 2019-11-04 20:22 UTC | 7 min | resolved |
| [api.bigcommerce.com: Degraded Performance](https://rewindex.com/company/bigcommerce/incidents/nph608wmmb8c.md) | minor | 2019-11-05 18:49 UTC | 2019-11-05 19:31 UTC | 42 min | resolved |
| [Issues with login during checkout on a subset of stores](https://rewindex.com/company/bigcommerce/incidents/b8gx4n3j9ygt.md) | major | 2019-11-06 17:50 UTC | 2019-11-06 21:46 UTC | 3.9 h | resolved |
| [support.bigcommerce.com outage](https://rewindex.com/company/bigcommerce/incidents/snj4dk5d1yvm.md) | critical | 2019-11-06 19:22 UTC | 2019-11-06 22:45 UTC | 3.4 h | resolved |
| [Phone Outage in Austin Contact Center](https://rewindex.com/company/bigcommerce/incidents/8tgtwbczmt3d.md) | critical | 2019-11-07 15:56 UTC | 2019-11-07 16:12 UTC | 16 min | resolved |
| [Phone Outage in Austin Contact Center](https://rewindex.com/company/bigcommerce/incidents/6rkw9l7rbtnr.md) | critical | 2019-11-07 17:16 UTC | 2019-11-07 18:28 UTC | 1.2 h | resolved |
| [Phone Outage in Austin Contact Center](https://rewindex.com/company/bigcommerce/incidents/q02bwvdsf8h2.md) | critical | 2019-11-07 20:11 UTC | 2019-11-07 23:18 UTC | 3.1 h | resolved |
| [Slow response times with the storefront service.](https://rewindex.com/company/bigcommerce/incidents/jk40s0k3hfp9.md) | minor | 2019-11-11 18:29 UTC | 2019-11-11 19:02 UTC | 33 min | resolved |
| [Slow performance issues with a subset of BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/x84j2t30c053.md) | minor | 2019-11-12 02:56 UTC | 2019-11-12 03:10 UTC | 14 min | resolved |
| [Storefront timeout issues for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/d0pkcrh42xsr.md) | minor | 2019-11-13 22:30 UTC | 2019-11-13 22:54 UTC | 24 min | resolved |
| [Slow response times for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/07s42l7s0mpz.md) | minor | 2019-11-29 16:05 UTC | 2019-11-29 18:40 UTC | 2.6 h | resolved |

## Cite this

BigCommerce posted 12 status incidents in November 2019 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2019/11
- Citation: BigCommerce, “BigCommerce in November 2019” (2019-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2019/11 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in November 2019 (2019-11-01)](https://rewindex.com/company/bigcommerce/2019/11)`


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Canonical: https://rewindex.com/company/bigcommerce/2019/11 · Markdown: https://rewindex.com/company/bigcommerce/2019/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:01:33.952Z