Companies BigCommerce Monthly reportsOctober 2018

BigCommerce in October 2018: incidents, uptime and changes

6incidents posted

4labelled major or critical

99.28%free of major/critical

99.28%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 5 h 20 min, incident time 5 h 20 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 2 · Major 2 · No impact listed 2

Major and critical incidents 4

Incident	Impact	Started	Duration	Status	Day
Power outage at our Austin, TX call center	Critical	Oct 2, 2018, 18:53	30 min	resolved	10-02
Issues processing payments with some payment gateways	Critical	Oct 24, 2018, 18:07	32 min	resolved	10-24
Product search unavailable in a single data center	Major	Oct 30, 2018, 00:04	35 min	resolved	10-30
Delays Processing Facebook Marketplace Operations	Major	Oct 30, 2018, 15:28	3.7 h	resolved	10-30

Other incidents 2

Incident	Impact	Started	Duration	Status	Day
DDOS attack in a single data center	No impact listed	Oct 31, 2018, 01:12	39 min	resolved	10-31
DDOS attack in a single data center	No impact listed	Oct 31, 2018, 02:13	26 min	resolved	10-31

Cite this

BigCommerce posted 6 status incidents in October 2018 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title: BigCommerce in October 2018
Vendor: BigCommerce
Date: 2018-10-01 00:00 UTC
URL: https://rewindex.com/company/bigcommerce/2018/10

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