# BigCommerce in October 2018: incidents, uptime and changes

> BigCommerce in October 2018: 6 incidents on its status page (4 major or critical), 99.28% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2018/10
Last updated: 2018-11-01T00:00:00Z

- Incidents posted: 6 (major/critical: 4) · Maintenance: 0
- By vendor impact label: critical 2, major 2, none 2
- Uptime (vendor-reported): 99.28% free of major/critical incidents, 99.28% free of any incident; outage time 5 h 20 min, incident time 5 h 20 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2018](https://rewindex.com/company/bigcommerce/2018/09.md) · Next: [November 2018](https://rewindex.com/company/bigcommerce/2018/11.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Power outage at our Austin, TX call center](https://rewindex.com/company/bigcommerce/incidents/ryx5xxppvbxd.md) | critical | 2018-10-02 18:53 UTC | 2018-10-02 19:23 UTC | 30 min | resolved |
| [Issues processing payments with some payment gateways](https://rewindex.com/company/bigcommerce/incidents/8vbbn171j17d.md) | critical | 2018-10-24 18:07 UTC | 2018-10-24 18:39 UTC | 32 min | resolved |
| [Product search unavailable in a single data center](https://rewindex.com/company/bigcommerce/incidents/96ntnrgmpss5.md) | major | 2018-10-30 00:04 UTC | 2018-10-30 00:39 UTC | 35 min | resolved |
| [Delays Processing Facebook Marketplace Operations](https://rewindex.com/company/bigcommerce/incidents/brbtjcm5t0cl.md) | major | 2018-10-30 15:28 UTC | 2018-10-30 19:11 UTC | 3.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Power outage at our Austin, TX call center](https://rewindex.com/company/bigcommerce/incidents/ryx5xxppvbxd.md) | critical | 2018-10-02 18:53 UTC | 2018-10-02 19:23 UTC | 30 min | resolved |
| [Issues processing payments with some payment gateways](https://rewindex.com/company/bigcommerce/incidents/8vbbn171j17d.md) | critical | 2018-10-24 18:07 UTC | 2018-10-24 18:39 UTC | 32 min | resolved |
| [Product search unavailable in a single data center](https://rewindex.com/company/bigcommerce/incidents/96ntnrgmpss5.md) | major | 2018-10-30 00:04 UTC | 2018-10-30 00:39 UTC | 35 min | resolved |
| [Delays Processing Facebook Marketplace Operations](https://rewindex.com/company/bigcommerce/incidents/brbtjcm5t0cl.md) | major | 2018-10-30 15:28 UTC | 2018-10-30 19:11 UTC | 3.7 h | resolved |
| [DDOS attack in a single data center](https://rewindex.com/company/bigcommerce/incidents/5mxfllqwtqzy.md) | none | 2018-10-31 01:12 UTC | 2018-10-31 01:51 UTC | 39 min | resolved |
| [DDOS attack in a single data center](https://rewindex.com/company/bigcommerce/incidents/hx4pcz944slt.md) | none | 2018-10-31 02:13 UTC | 2018-10-31 02:39 UTC | 26 min | resolved |

## Cite this

BigCommerce posted 6 status incidents in October 2018 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2018/10
- Citation: BigCommerce, “BigCommerce in October 2018” (2018-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2018/10 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in October 2018 (2018-10-01)](https://rewindex.com/company/bigcommerce/2018/10)`


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Canonical: https://rewindex.com/company/bigcommerce/2018/10 · Markdown: https://rewindex.com/company/bigcommerce/2018/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:06:46.128Z